Definition & Scope
Knowledge Process Outsourcing (KPO) is a form of business process outsourcing that involves delegating high-value, knowledge-intensive tasks to external providers. Unlike standard BPO which focuses on routine processes, KPO covers activities that require specialized expertise, analytical skills, and domain knowledge.
Why Companies Outsource
Common KPO functions include research and development, data analytics, financial analysis, legal services, and market intelligence.